A Shopify AI agent assists e-commerce and finance teams by retrieving order histories, tracking fulfillment records, and compiling dispute evidence from Shopify Admin APIs. It automates cross-system evidence gathering while reserving customer-facing refund decisions, dispute submissions, and financial adjustments for authorized human operators.
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Finance and compliance
Decide the refund from the purchase, policy and actual history.
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View templateFinance and compliance
Submit the chargeback evidence the owner actually approved.
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View templateE-commerce operations, customer support leads, and finance teams managing Shopify stores.
When a buyer requests a refund for an order marked delivered three weeks prior, the agent gathers the Shopify fulfillment tracking timeline, carrier delivery signature, and merchant return policy. It flags that the return window has expired and presents the assembled order chronology to the customer support lead to decide whether to grant an exceptional store credit or uphold the policy.
Pump Up agents evaluate refund requests against store policies and assemble order evidence, but actual refund execution in Shopify or payment gateways requires explicit human authorization unless specifically configured with merchant approval rules.
The agent operates primarily with read permissions on Orders, Customers, and Shopify Payments. Write actions such as updating the order note field via orderUpdate require explicit merchant consent and scoped Admin API credentials.
When a chargeback alert is received, the agent collates customer communications, Shopify transaction logs, and carrier proof-of-delivery into a structured evidence packet tailored to the dispute type, which a merchant reviews before submitting to the card issuer.