Lemon Squeezy serves as the merchant of record for digital commerce and subscriptions, handling tax compliance, billing, and dispute resolution. In Pump Up playbooks, an AI agent coordinates billing workflows across customer support, finance, and operations. The agent pulls order receipts, subscription states, and payment invoices to evaluate refund eligibility, prepare merchant chargeback evidence packets, investigate reconciliation variances against bank payouts, and audit member access. Human operators retain final authority over discretionary refunds, disputed evidence submissions, and financial write-offs.
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Submit the chargeback evidence the owner actually approved.
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Resolve the member request against their actual entitlement.
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View templateFinance leads, customer support managers, and operations teams managing digital software and subscription billing through Lemon Squeezy.
A software subscriber requests a refund three weeks into an annual plan citing an accidental duplicate seat purchase. The agent fetches the order record and active subscription history from Lemon Squeezy, noting zero license key activations while distinguishing that lack of activation does not prove the software was never downloaded. It flags the unverified download status for the support lead, checks company policy, and calculates the prorated balance minus non-recoverable platform fees. The support manager evaluates the customer statement and approves a partial credit. The agent then calls the Lemon Squeezy refund endpoint or directs manual dashboard execution, reads back the updated order status to confirm the refund succeeded, and only then notifies the subscriber.
Lemon Squeezy operates as a merchant of record, meaning it legally processes customer transactions, calculates and remits global sales tax and VAT, and manages payment dispute procedures with card networks on behalf of the seller.
Lemon Squeezy provides official endpoints to issue partial or full refunds for orders and subscription invoices using an optional amount parameter. In Pump Up playbooks, the agent prepares the policy comparison, pauses for human approval, executes the refund via API or approved dashboard entry, and verifies the refunded status before completing the case.
Because Lemon Squeezy is the merchant of record, it represents disputes directly to payment providers. When a dispute occurs, a $15 fee is charged, and operators supply delivery evidence or customer logs to store operations rather than filing raw network arbitration.
Lemon Squeezy emits webhooks for subscription_created, subscription_updated, subscription_cancelled, subscription_resumed, subscription_expired, subscription_paused, and subscription_payment_failed.